Residents' Charter
We are sending out to homes across Thanet our Residents’ Charter
which outlines some of the Council’s most important service
standards, together with an A to Z of useful
telephone numbers.
This Charter was put together with help from the Community
Matters Residents’ Panel, who gave ideas on the content, style and
name of the document.
|
Our Residents’ Charter explains what you can
expect from your Council in our main customer facing
services:
|
 |
Collecting your rubbish and recycling:
- missed collections picked up within three working days
- main roads swept weekly and town centres daily
- chargeable bulky watse service available on request
with collection withing five working days
- rubbish collected on monday to friday between 6am - 2pm -
except for Christmas and New Year
Visit our rubbish and recycling
pages for more information
How we deal with your benefits enquiry
- most new benefit claims processed within 22 days
- any change of circumstances processed within nine working
days
- all benefits calculated using national guidelines
- all reports of alleged benefit fraud investigated, based on
the information recived
Visit our benefit pages for
more information
Are you getting everything you are entitled to?
|
There are over 1.7 million pensioners not claiming the financial
help that they are entitled to - are you one of them?
Do you live alone or are you on low income?
If so, you could be entitled to financial help
To find out more call 01843 577552
|
 |
Your Council Tax
Visit our Council Tax pages for
more information
Help with your housing
- same day housing advice available
- housing advice interview arranged within ten working days
- housing eststaes and shared areas inspected daily
(mon-fri)
- complaints of disrepair in privately rented hones investigated
within ten working days
- emergency repairs for council tenants carried out within 24
hours and non-urgent repairs within 17 days
Visit our housing pages for
more information
|
|
Your planning needs
- minor planning applications decided within eight weeks
- letters sent to occupiers of all properties next to the site of
every planning application
- residents can arrange to speak for or against an application if
it goes to Planning Committee
- same day inspection when you start building work, if you ring before
10am
- building surveyors contactable by mobile phone to deal with
on-site problems
Visit our planning pages for
more information
Your right to equal treatment
| We believe in equal treatment for all and you should be assured
that you will not be treated any differently because of your
gender, race, age, disability, sexual orientation or religion |
 |
Call customer services on 01843 577000 or email customer.services@thanet.gov.uk